Warranty and Refund Policy

Two-Year Product Exchange Warranty Claims for Quality-Related Issues

All Mojawa products purchased through official channels come with a two-year warranty. In the case of non-human-induced quality issues, contact our official customer service for free repair or replacement.

For quality-related warranty claims, items will be replaced with a new model or a similar product of equal value.

Warranties on all replacements follow the same warranty timeframe as the original defective item, or 30 days after being replaced, whichever is longer.

Please note: For wholesale orders, returns or replacements are not supported unless the product has a proven non-human-induced quality issue.

Process:

  • The buyer must provide sufficient proof of purchase
  • Mojawa will document what happens when buyers troubleshoot the product
  • The defective item’s serial number and/or visible proof depicting the defect are required
  • It may be necessary to return an item for quality inspection
  • For defective items that Mojawa needs to have returned, warranties on those replacements are voided if the wrong item is provided or if the defective item is not returned


Valid proof of purchase:

  • Order number of purchases made on Mojawa.com
  • Sales invoice

Please note that more than one type of proof of purchase may be required to process a warranty claim (such as a payment receipt or confirmation of the address the item was originally shipped).

Disclaimer:

Refunds for product defects expire 30 days after opening a warranty claim. It is not possible to process a claim for items that have expired within their original warranty timeframe or after the 30-day warranty claim request period, whichever is sooner.

Shipping fees must be covered by the buyer in the following situations:

  • Returning products for any reason other than a proven defect
  • Warranty claims on items taken outside the original country of purchase
  • Buyer’s accidental returns
  • Returning personal items
  • Returning items that are claimed to have defects, but were later inspected by Mojawa's quality control to be in good working condition
  • Returning defective items via international shipping
  • Costs associated with unauthorized returns (any returns made outside of the approved warranty process)

    Not covered under warranty:

    • Products without sufficient proof of purchase
    • Lost or stolen products
    • Items with an expired warranty
    • Non-quality-related issues (after 30 days of purchase)
    • Free products
    • Repairs made through 3rd parties
    • Damage from external sources
    • Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, and operating devices improperly)
    • Purchases from illegitimate resources

    When returning items with a prepaid shipping label provided by Mojawa, Mojawa takes responsibility for any damage or loss incurred in transit. When returning items for non-quality issues, the buyer assumes responsibility for any damage or loss incurred in transit. Mojawa does not provide refunds if items are damaged in transit for non-quality-related warranty claims.

    Click HERE to view the EU Declaration of Conformity of HaptiFit Terra..

    Click HERE to view the EU Declaration of Conformity of Run Air / Mojo 2.

    Click HERE to view the EU Declaration of Conformity of Run Plus.