Refund Policy

 

We have a 30-day return policy, which means you have 30 days to request a return after receiving your order.

Refund and Exchange


Satisfaction with our product is the top priority- so we offer:

A. 30-Day money back guarantee;
B. Two-year warranty.

Note that this offer applies only to products purchased via Mojawa.com; if you purchased through a retailer, please follow their return policies.

Note for Wholesale Orders: Returns or exchanges are not accepted for wholesale purchases without quality-related issues.

Mojawa’s limited-time warranty is restricted to the country of purchase. The warranty is voided if items are taken outside the country originally purchased or shipped directly from an authorized online purchase.

Before initiating a return, you may wish to read through our supporting materials and FAQs first. If your issues are still not solved, please reach out to our experts for personal assistance and troubleshooting. If you still need to return your product, please follow the steps:

30-Day Money-Back Guarantee


Undamaged products are entitled to be returned for a full refund within 30 days from the date of purchase. Once we inspect the returned item at Mojawa’s warehouse, we’ll initiate the refund.

  • Returns must include all accessories.
  • Returned items must include the original packaging.
  • For non-quality-related warranty claims, the buyer will be responsible for the shipping fee.
  • For quality-related warranty claims, Mojawa will refund the total price of the original purchase.
  • Returns may be rejected if the product does not meet the above conditions.
  • Refund requests for the 30-day money-back guarantee will expire 30 days after the purchase date. Mojawa will not issue a refund for non-quality-related claims after the 30-day window. If purchases are not made directly through Mojawa’s online stores, please contact the respective retailers for refunds.

For quality-related issues, please see below.
Warranties on products will be voided after having been fully refunded.

Damages and issues
Please inspect your items upon receiving them and contact us immediately if the item is defective, or damaged, or if you receive the wrong items so that we can assess the issue and rectify it.

Exceptions / Non-Returnable Items

  1. Sales merchandise or gift cards;

  2. Wholesale orders without quality-related issues;

  3. Items not meeting return conditions (see below).




Exchanges
The fastest way to ensure you get the correct merchandise is to return the order you received, and once the return is accepted, place another order for the new merchandise.


European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on  your original payment method within 1-2 weeks. Please remember it could take a couple of business days for your bank or credit card company to process and post the refund.
If you have not received the refund for more than 15 business since we approved your return, please contact us at service@mojawa.com. We will follow up and handle the issue.