Frequency Asked Questions
What is bone conduction?
Please read our article on bone conduction and how it works here.
Is Bone Conduction safe?
Yes. Bone conduction headphones use a different (but completely natural) way to delivery sound. To learn more about the difference between air sound transmission and bone conduction here.
What are the advantages compared to traditional in-ear devices？
Bone conduction refers to the transmission of sound through the skull and jawbones, stimulating the auditory nerves and causing hearing. The advantages of bone conduction are as follows: Does not damage the eardrum: Bone conduction technology bypasses the eardrum and directly transmits sound through vibration of the temporal bone. No insertion into the ear: Clean and hygienic, comfortable for long-term wear without discomfort or pain, and prevents bacterial growth in the ear canal. Open-ear design: It allows for safe outdoor use and enables the wearer to hear ambient sounds even while wearing headphones, making it convenient for outdoor activities, sports, and driving.
How to choose bone conduction devices?
Distinguish between genuine and fake: Bone conduction headphones transmit sound through the vibration of the temporal bone, bypassing the eardrum, which is more comfortable and healthier. Be cautious of counterfeit bone conduction devices that have open speakers on the earpiece. Comfort: Choose devices that are open-ear, sweatproof, and stable during activities such as running. They should be lightweight and comfortable to wear, allowing unrestricted movement and training. Sound quality: The quality of sound is crucial. Choose devices that have excellent sound production technology to ensure a clear and immersive listening experience. Communication experience: Privacy protection through anti-leakage technology and clear communication through noise reduction technology are practical features during phone calls.
Will it hurt my ears?
Different to traditional headphones, Bone conduction headphones use an open-ear design. MOJAWA headphones rest on your ears instead of going into your ears so you won’t experience ear fatigue common to traditional in-ear earbuds.
Can you feel the vibrations?
First time users may feel vibrations during initial wear. Unless the volume is very high, most users stop noticing vibrations very quickly.
Does it have sound leakage?
Bone conduction headphones work by transmitting sound directly to the brain's auditory nerves without passing through the eardrums, resulting in clearer and more layered sound quality. However, as the headphones vibrate during operation, it causes sound waves to disperse into the surrounding air. Currently, all bone conduction devices on the market have some degree of sound leakage. Nevertheless, MOJAWA uses patented anti-leakage technology to minimize this issue to an almost negligible level.
Can it be worn with eyeglasses and helmet?
Yes, wearing eyeglasses and helmet does not affect the comfort of wearing bone conduction headphones.
What are the differences between Mojo1, Mojo2, and RunPlus?
Let's start with Mojo1 and Mojo2:
Mojo1 focuses on cost-effectiveness and features a full-body titanium alloy and skin-friendly silicone construction. It excels in terms of comfort, acoustic technology, and IP67 waterproof rating. It is suitable for those who want to experience bone conduction headphones at an introductory level. Mojo2, on the other hand, is lighter, weighing only 26 grams. It offers even better sound quality with upgraded maglevbass2.0 magnetic levitation bass technology. It boasts enhanced stability with its innovative vertical cabin design, providing superior mechanical balance that ensures a secure fit. The volume control is adjusted through touch-sensitive sliding, offering added convenience. It also features Bluetooth 5.2 connectivity, offering improved responsiveness and stability.
RunPlus is our flagship model, featuring the revolutionary maglevbass3.0 magnetic levitation bass technology and the world's first dual-spring technology. Its sound quality is recognized by Grammy sound engineers. Additionally, it has a longer battery life and higher volume compared to Mojo2. RunPlus supports both Bluetooth and MP3 mode switching, has an IP68 swim-proof rating, 32GB of internal memory, and is suitable for various scenarios such as swimming, running, cycling, and office use. It is an all-scenario headphone.
Are they waterproof?
All of our headphones are water-resistant and waterproof.
What should I do if my headphones won't turn on?
Please press and hold the power button for 4 seconds to re-connect / Check if the power is low, if so, charge for 30 minutes and try again.
Why is the sound level of the left and right headphones different？
Please check that the left and right earphones are pressed equally tight on your jaw/cheek bones.
Will it fit small or large head sizes?
-Will it fit small or large head sizes? MOJAWA headphones are made of memory metal titanium alloy wrapped in 100% skin-friendly silicone. During the development phase, we collected data from thousands of head shapes to optimize the design and ensure high compatibility. You don't need to worry about the impact of head size on the fit.
Do they fall off easily?
The neck strap design and soft titanium body adapts to your movement to ensure it stays securely on your head.
Can those with hearing losses use MOJAWA headphones.
Usually, if hearing losses occur on the outer region, MOJAWA headphones can help the user listen to better sound. But we always recommend consulting with your doctor before making a purchase. MOJAWA headphones can also be worn simultaneously with some hearing aids.
What are the warranty terms?
Please check out our warranty terms here.