Shipping Policy
Shipping time
Run Plus: We usually dispatch your order within 72 hours. In case of out of stock temporarily, we typically require 3-5 working days to replenish before dispatch.
Run Air/ Mojo 2: Your order will be shipped within 24-48 hours.
Run SE/ Mojo 1: We strive to dispatch your order within 72 hours. In case of being out of stock temporarily, we typically require 3-5 working days to replenish before dispatch.
Shipping Methods and Delivery Time
At Mojawa, we utilize various carriers to ensure the timely delivery of your order. Once your order is placed, we automatically assign the most suitable delivery method based on the weight and destination of your package.
|
Country |
Delivery time |
|
US |
2-5 working days |
|
European |
5-7 working days |
|
Other areas |
6-14 working days |
Shipping Cost
- US & CA: Free shipping
- Other countries: $5.9-$7.9
- DHL: $29.9
Please Note
- Orders shipped to a P.O. Box address will be delivered by Standard shipping options only and are excluded from expedited shipping options.
- If your tracking appears stuck on a certain date, please note that this is entirely normal as the package is being cleared for customs. As soon as it’s released, the package will move quickly to your doorstep!
- Due to the coronavirus, delivery time may be delayed by 1-7 days. Thank you for your understanding.
Do you provide tracking information?
- Yes, you will receive a notification with tracking information via email once your order shipped.
My tracking says “No information available at the moment”
- For some shipping companies, it takes 2-5 business days for the tracking information to update in the system.
- For logistical reasons, items in the same or will sometimes be split into separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us, and we will get back to you as soon as possible.
Did the above solutions not resolve your issue? Contact us directly at service@mojawa.com directly, and we'll be happy to help :)